The crime-fighting AI grandmother

UK phone company O2 has developed an Artificial Intelligence (AI)
English granny they call “Daisy Harris”, in an effort to curb phone
scammers by keeping them talking online to a confused old lady
HOW DAISY TRICKS SCAMMERS

Following process takes place
instantly in real time, allowing
tool to hold realistic humanlike
conversation

1 Phone network intercepts call from
known scammer phone number

2 AI models work
in tandem to
listen to caller
and transcribe
their voice
into text

3 Appropriate
responses
generated
through custom
large language
model

4 Reply filtered
through Daisy
personality
layer – adding
sense of infuriating
bewilderment

5 AI text-to-speech
model generates
vocal answer

Stop calling
me dear, you
stupid #$@!

Got it,
dear!

GLOBAL SPAM CALL RATIO (%)*
Fraudulent calls 7
Nuisance calls 22
Other calls 71

Daisy has been known to keep scammers on phone for over one hour

*Hiya Global Call Threat Report, H1 2024 (Jan-Jun)
Sources: New York Times, Virgin Media O2, Hiya Picture: Virgin Media O2
© GRAPHIC NEWS