Global workforce upskilling

PwC’s latest “Hopes and Fears” survey* shows workers are embracing emerging technologies such as generative artificial intelligence (GenAI) and upskilling amid workplace uncertainty


Question: Thinking about changes you have experienced in your role in the last 12 months to what extent do you agree or disagree with the following statements?

Positive feelings 	Neutral feelings	Negative feelings

I feel ready to adapt to new ways of working					77%

I am excited about opportunities to learn and grow in my role			72%

Recent changes make me feel optimistic about future of my company		60%

I have experienced more change in last year than I did in 12 months prior	62%

I feel like there is too much change happening all at once			53%

Recent changes I have experienced make me concerned about my job		47%

I don’t understand why things need to change; former state was working		44%


Question: In the past 12 months, how frequently, if at all, have you used generative AI tools
(eg ChatGPT , DALL-E) for work?

Note: Percentages shown may not total 100 due to rounding and omission of "don't know" responses

12% Daily
16% Weekly
8% Monthly
25% Once or twice
37% Never

       
*PwC survey of more than 56,000 workers in 50 countries and regions


Sources: PwC, Paxton Media, Reuters 
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